Your right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period ends 14 days after the day on which you, or a person you named who is not the carrier, take possession of the products. If the products of one order arrive in several parcels, the period ends 14 days after the day the last parcel arrives.
To withdraw, tell us of your decision in a clear statement. You can:
- use our online withdrawal form: we confirm receipt by email straight away;
- send an email to support@oodlemart.com;
- send a letter to Bright Valley s.r.o., Podskalská 1512/22, Nové Město, 128 00 Prague 2, Czech Republic.
You can use the model withdrawal form below, but you do not have to. To keep to the deadline, it is enough to send your statement before the withdrawal period has ended.
What happens after you withdraw
If you withdraw, we refund the price of the products and the standard delivery charge you paid, without undue delay and at the latest 14 days after the day you told us of your withdrawal. If you chose a delivery that costs more than our standard delivery, we do not refund the difference.
We refund to the payment method you used for the order, unless you expressly agree to another one. The refund costs you nothing.
We may wait with the refund until the products are back with us or you have sent us proof that you posted them, whichever comes first.
Send the products back without undue delay, and at the latest 14 days after the day you told us of your withdrawal, to the return address we email you. It is enough to post them before the 14 days have ended.
You pay the direct cost of sending the products back.
You may unpack a product and try it as you would in a shop. If it has been handled more than is needed to check what it is and how it works, you are liable for the loss in value, and we may reduce the refund by that amount.
Please send the product back complete, with its accessories, and well packed, in its original packaging if you still have it.
When you cannot withdraw
The right of withdrawal does not apply to sealed products that cannot be returned for reasons of health protection or hygiene once you have unsealed them after delivery. This concerns sealed beauty and hygiene products: you can return them only if they are unopened.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To Bright Valley s.r.o., Podskalská 1512/22, Nové Město, 128 00 Prague 2, Czech Republic, support@oodlemart.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
Damaged, faulty or wrong item
Check your parcel when it arrives. If something is damaged, faulty or not what you ordered, write to support@oodlemart.com or use the contact form, with your order number and photos of the product and the packaging.
Please tell us within 48 hours of delivery if you can: the sooner we know, the faster we can sort it out with the carrier. This is a request, not a deadline. If you notice a problem later, you keep all your rights under the legal guarantee.
We then repair or replace the product or refund you, as the legal guarantee provides, and you do not pay for the return.
Legal guarantee
By law we are liable if a product does not conform to the contract, for example if it is faulty or not as described (the legal guarantee of conformity). It covers defects that show within at least 2 years of delivery for new products and at least 1 year of delivery for renewed products. Where the law of the country you live in gives you a longer period, for example 3 years in Spain, the longer period applies.
If a defect shows within one year of delivery, the law presumes that it was already there when the product was delivered, unless that does not fit the kind of product or the kind of defect. Some countries give you a longer period.
You can ask us to repair or replace the product free of charge. If that is impossible, would cost disproportionately much, or is not done within a reasonable time, you can ask for a price reduction, or end the contract and be refunded.
The guarantee does not cover damage caused by an accident, misuse or normal wear.
To use the guarantee, write to support@oodlemart.com with your order number and a description of the problem, with photos if possible. A guarantee that a manufacturer gives on its own product applies in addition and does not limit these rights.
Renewed products
Renewed products are returned or refurbished items that have been inspected and tested. Each one has a grade, shown on the product page, that describes its cosmetic condition:
- Grade A+: Like new. No visible signs of use.
- Grade A: Excellent. Barely visible marks, if any.
- Grade B: Good. Light marks that do not affect use.
- Grade C: Fair. Visible marks or scratches.
Marks that match the grade you bought are not a defect. In every other respect a renewed product is covered by the legal guarantee, for at least 1 year from delivery.
Contact
Bright Valley s.r.o., Podskalská 1512/22, Nové Město, 128 00 Prague 2, Czech Republic. Email: support@oodlemart.com. We reply within 24 hours, Monday to Friday.
Last updated: 14 November 2026.