1. Who we are
Oodlemart is operated by Bright Valley s.r.o. (limited liability company), Podskalská 1512/22, Nové Město, 128 00 Prague 2, Czech Republic. Company ID (IČO): 30019028. You can reach us at support@oodlemart.com. All company details are in the legal notice.
Bright Valley s.r.o. is the seller, and your contract is with us. The products are stored in a warehouse in Spain and sent from there by our supplier.
2. Who can order
You can order if you are at least 18 years old and the delivery address is in the European Union.
The shop is for consumers, that is, people who buy for purposes outside their trade, business or profession.
3. Products and prices
Prices include VAT. Delivery is charged separately: you see the exact delivery cost at checkout, after you enter your address and before you pay.
Your order is charged in euro. If you choose to see prices in another currency, they are converted at the day's European Central Bank rate to help you compare, and marked “≈”. The euro amount shown at checkout is the amount you pay. If your card or account is in another currency, your bank converts the euro amount at its own rate and may charge a fee.
A crossed-out price, where one is shown, is the manufacturer's recommended retail price.
We take care to describe and photograph products accurately. Small differences in colour between a photo and the product can occur.
4. How you order and when the contract is concluded
Putting a product in your bag does not commit you to anything. At checkout you enter your delivery address, choose the delivery and see the products, the delivery cost and the total. You can go back and correct each step until you press the button that places the order and states that you have to pay.
By pressing that button you make us a binding offer to buy the products in your bag, and you pay.
The contract is concluded when we send you the email that confirms your order.
If a product turns out to be unavailable after you have ordered, we tell you without delay and refund what you paid for it.
The confirmation email contains the details of your order. If you have an account, your orders are also listed there. We do not keep a separate copy of these terms for each order: save or print this page if you want to keep the version that applied when you ordered.
5. Payment
You pay when you place the order, with one of the payment methods shown at checkout. The payment is made on the secure page of an external payment provider. We receive confirmation that you paid; we never see or store your card details.
6. Delivery
We deliver to addresses in the European Union only. Orders are sent from Spain, with tracking.
Each product page shows when that product leaves the warehouse: within 24 h, within 24–48 h or in 2–4 days. After dispatch, delivery takes 2–6 working days, depending on the country and the carrier. Details are on the delivery page.
If your order does not arrive in the time we stated, you can ask us to deliver within an additional period that is reasonable in the circumstances. If we do not deliver within that period either, you can end the contract, and we refund everything you paid without undue delay.
The risk of loss of or damage to the products passes to you when you, or a person you named who is not the carrier, take possession of them.
The products remain our property until they have been paid for in full.
7. Your right of withdrawal
You can withdraw from the contract within 14 days of delivery without giving a reason. You pay the cost of sending the products back, unless a product arrived damaged, faulty or was not what you ordered. We refund the price and the standard delivery charge within 14 days of your withdrawal.
The full instruction, the exceptions and the model withdrawal form are on the returns page, which is part of these terms. To withdraw online, use the withdrawal form.
8. Legal guarantee
By law we are liable if a product does not conform to the contract (the legal guarantee of conformity). It covers defects that show within at least 2 years of delivery for new products and at least 1 year of delivery for renewed products. Where the law of the country you live in gives you a longer period, for example 3 years in Spain, the longer period applies.
How to use the guarantee is explained on the returns page. Nothing in these terms limits the rights the law of your country gives you as a consumer.
9. Liability
We are liable for damage we cause as the law provides. Nothing in these terms excludes or limits our liability where the law does not allow that, or your rights under the legal guarantee.
10. Complaints
If something is not right, write to support@oodlemart.com or use the contact form. We reply within 24 hours, Monday to Friday, and try to settle the matter with you directly.
11. Out-of-court dispute resolution
If we cannot settle a complaint with you, you may turn to a consumer dispute resolution body in your country. These bodies help consumers and traders settle a dispute without going to court.
Whether we take part in such proceedings: yes. You can submit a dispute with us to the Czech Trade Inspection Authority (Česká obchodní inspekce), which resolves consumer disputes out of court: coi.gov.cz.
The European Commission's online dispute resolution (ODR) platform was closed in July 2025 and can no longer be used.
If you live in another EU country than the one we are established in, the European Consumer Centre in your country can advise you free of charge: eccnet.eu.
12. Governing law and courts
These terms and the contract are governed by the law of Czech Republic. If you are a consumer, this choice does not take away the protection given to you by the mandatory rules of the country where you live, and you may also bring a claim before the courts of that country.
13. Language
The shop and these terms are available in these languages: English. The contract is concluded in the language in which you placed your order.
Last updated: 14 November 2026.