Where we deliver
We deliver to all 27 countries of the European Union. We do not deliver outside the EU at the moment. You choose your delivery country in the shop and confirm it at checkout.
When your order leaves
Each product page shows when that product leaves the warehouse: within 24 h, within 24–48 h, or in 2–4 days. If you order several products with different times, count on the longest one.
How long delivery takes
After dispatch, delivery takes 2–6 working days, depending on the country and the carrier. Weekends and public holidays in Spain or in your country are not working days.
An order with several products can arrive in more than one parcel. Each parcel has its own tracking number.
What delivery costs
The cost depends on the size and weight of your order and on where it goes. You see the exact amount at checkout, after you enter your address and before you pay. VAT is included.
Tracking your order
When your order leaves the warehouse, we email you the carrier and the tracking number. You can also look it up at any time on the order tracking page with your order number and email address.
Customs and taxes
Orders are sent from Spain to addresses in the EU, so no customs duties or import taxes are charged on delivery. The total at checkout is what you pay.
A few territories belong to an EU country but lie outside the EU's customs or VAT area, such as the Canary Islands, Ceuta and Melilla. Please contact us before ordering to one of them.
Your phone number
We ask for a phone number at checkout because the carrier needs it to arrange delivery. We do not use it for marketing.
If something goes wrong
If your parcel arrives damaged, or it is not what you ordered, write to support@oodlemart.com with your order number and photos, within 48 hours of delivery if you can. See returns and guarantee for what happens next.
If your parcel has not arrived in the time stated, contact us and we find out where it is.